H62 - Temporary Accommodation Officer

Broxtowe Borough Council is looking to recruit a Temporary Accommodation Officer to help deliver and improve its Housing Options service.  As part of the Temporary Accommodation Officer role, your role will include daily contact with customers that are homeless or threatened with homelessness. 

The primary purpose of the role is to ensure that clients that are in temporary accommodation are supported and they are following the terms of their license agreements with us.  You will also be responsible for ensuring that the Council’s own temporary accommodation is a safe and secure place to live.  You will be responsible for the day to day management of the buildings and units themselves, coordinating repairs and other maintenance issues as part of this. 

Part of the role will also be carrying out face to face meetings with clients who are new to the accommodation to ensure that they understand their responsibilities and are also enabled to receive benefit claims and other support related to accommodation and a tenancy.

It will also be necessary to build and maintain a network of partnerships and useful contacts.  These could be with suppliers, other departments within the Council, sub-contractors as well as proprietors of bed and breakfast accommodation.  

You will work as part of the wider Housing Options Team, who provide housing advice and assistance and the homelessness service, and you will work with the wider team and officers to manage the caseload. 

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be in distress because of the difficulties they are facing in their personal circumstances.

 We’re looking for an individual who has experience in:

• Experience in working with customers
• Experience in working with vulnerable people
• Experience or an awareness of tenancy management and the management of accommodation

 The ideal candidate would be:

• Able to manage their own caseload
• Able to work under pressure and with constantly changing priorities
• Have strong communication skills, both verbally and written
• Someone who represents our GREAT values and behaviours

 What you need to know:

If you would like to have an informal chat about the role, please contact Jo Lord, Housing Options Manager, on 0115 9173406.

Please quote reference No: H62

Closing date:  Wednesday 19 June 2024 (midnight)

Expected interview date: Tuesday 2 July 2024

View the Job Description(.pdf)(96KB)(OpensInANewWindow)

View the Person Specification(.pdf)(88KB)(OpensInANewWindow)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.