H61 - Lettings Manager

Broxtowe Borough Council is looking to recruit a Lettings Manager to help deliver and improve its housing services.  As Lettings Manager, you will oversee our Lettings officers, Housing Needs Assistants and Cleaning Team Leader, you will be responsible for the day-to-day delivery of the lettings service to customers, creating a positive onboarding and exiting experience.

You will need to work closely with your team, internal and external partners to deliver an efficient and quality lettings service. Our ideal candidate will have previous experience of working within a Lettings or Allocations team within a social housing environment.

We’re looking for an individual who has experience in:

• Previous experience of working within a Lettings department within the Social Housing sector.
• Knowledge of Housing related policies and legislation specific to letting homes, including an understanding of tenancies and safety legislation.
• An understanding of managing multi-disciplined customer focused teams with strong performance management skills.
• Confidence, influence and authority, and be assertive, a good negotiator and inspire and motivate your team.

The ideal candidate would:

Have experience in providing leadership to the service, demonstrate professionalism, and confidence.

• Have experience in providing direction to individuals and teams.
• Have experience in leading teams to achieve an efficient and effective service, to deliver a positive and timely onboarding and exiting experience for customers.
• Be someone who represents our GREAT values and behaviours

What you need to know:

If you would like to have an informal chat about the role, please contact Louise Gealy on 0115 917 3045.

Hybrid working available, you would be expected to work in the office as business need requires, typically 2 -3 days per week.

Our preferred method of applying for jobs is online at www.broxtowe.gov.uk (please do not send CVs).

If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3500/3567.

Please quote reference No: H61

Closing date: Wednesday 5 March 2025 (midnight)

Expected interview date: Friday 21 March 2025

View the Job Description(.pdf)(87KB)(OpensInANewWindow)

View the Person Specification(.pdf)(92KB)(OpensInANewWindow)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.