H57 Housing Options Triage Officer

Broxtowe Borough Council is looking to recruit a Housing Options Triage Officer to help deliver and improve its Housing Options service.  As a Housing Options Triage Officer, your role will include daily contact with customers that require housing advice, are homeless or threatened with homelessness. 

The purpose of the role is to provide an effective triage service for the Housing Options Team. Dealing with customers and partner agency enquiries on a day-to-day basis and providing support to the Housing Options and Temporary Accommodation Officers.

Your role will be to assess customers housing situations at first point of contact in accordance with the Council’s statutory duties.  You will then be expected to undertake initial enquiries to establish whether a customer is homeless or threatened with homelessness in accordance with the relevant legislation and guidance. 

We are looking for candidates who are comfortable working on their own, and within a team, who thrive on meeting deadlines and working under pressure. You will be comfortable working to a schedule and ensure that your work is completed to an excellent standard.

Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation is desirable.

We are looking for a self-motivated individual capable of working independently and under pressure in addition to the ability to apply initiative and independence. Drive, determination, and excellent relationship skills are also important.

You will work as part of the Housing Options team and you will be expected to manage your own varied caseload. 

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be in distress because of the difficulties they are facing in their personal circumstances.

 We’re looking for an individual who has experience in:

• Homelessness or Housing Advice matters
• Experience in working with customers
• Experience in working with vulnerable people

 The ideal candidate would be:

• Able to manage their own caseload
• Able to work under pressure and with constantly changing priorities
• Have strong communication skills, both verbally and written
• Someone who represents our GREAT values and behaviours

 What you need to know:

If you would like to have an informal chat about the role, please contact Jo Lord, Housing Options Manager, on 0115 917 3406.

 Please quote reference No: H57

Closing date:  13 April 2025 midnight

Expected interview date: Week commencing 28 April 2025

View the Job Description(.PDF)(122KB)(OpensInANewWindow)

View the Person Specification(.PDF)(209KB)(OpensInANewWindow)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.