H52 - Tenancy Services Team Leader

37 hours per week

We’re looking for an experienced housing professional to help deliver our housing management service. With knowledge of social housing, neighbourhood management, tenancy management and sustaining tenancies, you will help deliver a high quality and effective service to customers. 

Working within the wider Housing Operations Team, day to day, you will oversee a team of Tenancy Sustainment Officers and Housing Assistants.  You will work closely with the Tenancy Services Manager to develop and deliver high quality housing services and improve our neighbourhoods. You will be responsible in supporting the team of Housing Officers; providing them with advice on tenancy matters and giving advice on appropriate tenancy action when necessary. This will entail you being required to undertake reactive visits when necessary to support Housing Officers or respond to urgent tenancy matters throughout the Borough, this will require you to have access to your own transport as these visits will be at short notice and of an urgent nature.

Along with the Tenancy Services Manager, you will be the lead officer for coordinating the key strategic priorities of the service area, which are sustaining tenancies, improving neighbourhoods through the Neighbourhood Strategy and improving customer engagement within the service. You will play a key role in shaping services and decisions and problem solving at a neighbourhood level and you will seek to develop and maintain better partnerships to enable better services to be delivered within neighbourhoods. 

You will also work closely with the Tenancy Services Manager to ensure that the team achieves its performance targets in relation to tenancy management and anti-social behaviour.

We’re looking for an individual who has proven experience of:

• Working within a housing management setting
• Working with vulnerable people and providing high quality customer service
• Good knowledge of the legislation pertaining to housing management
• Improving housing and neighbourhood management services and involving customers within the service
• Building effective partnerships and working closely with other teams
• Management of staff

 The ideal candidate will have:

• A great track record for providing excellent customer services
• The ability to lead and motivate a wider team
• Excellent communication skills and able to communicate well with a variety of different groups
• A strong performance management focus
• Someone who will represent our values and behaviours
• Access to own transport

 Successfully shortlisted candidates will be asked to attend a formal interview which will include a test in order to determine suitability for the role.

For an informal chat about the role, please contact Rachel Crompton, Tenancy Services Manager on 0115 9173548.

Please quote reference No: H52

Closing date: Thursday 11 July 2024

Expected interview date: Thursday 25 July 2024

View the Job Description(.pdf)(96KB)(OpensInANewWindow)

View the Person Specification(.pdf)(91KB)(OpensInANewWindow)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.