H52 - Senior Housing Officer (Tenancy Services Team Leader)

Are you an energetic and driven experienced Housing Officer looking to progress your housing career, do you feel that the time is right to make the move in to management? If you are then you may be the right candidate for us.

We are currently looking to recruit to Senior Housing Officer, the successful candidate will work within the wider Housing Operations Team. You will be responsible in supporting the team of Housing Officers; where you will take the lead on ASB cases liaising with legal services, partner agencies preparing and gathering evidence and attending Court as appropriate. This will involve carrying out reactive visits to support Housing Officers or respond to urgent tenancy matters throughout the Borough, this will require you to have access to your own transport as these visits will be at short notice and of an urgent nature.

Day to day, you will oversee a team of 2 Tenancy Sustainment Officers and 2 Housing Assistants.  You will work closely with the Tenancy Services Manager to develop and deliver high quality housing services and improve our neighbourhoods.

You will work closely with the Tenancy Services Manager to ensure that the team achieves its performance targets in relation to tenancy management and anti-social behaviour.

We’re looking for an individual who has proven experience of:

• Working within a housing management setting
• Working with vulnerable people and providing high quality customer service
• Good knowledge of the legislation pertaining to housing management including Anti-social Behaviour
• Experience of leading on Antisocial behaviour cases,
• Building effective partnerships and working closely with other teams

The ideal candidate will have:

• A great track record for providing excellent customer services
• The ability to lead and motivate a wider team
• Excellent communication skills and able to communicate well with a variety of different groups
• A strong performance management focus

• Someone who will represent our values and behaviours
• Access to own transport

Successfully shortlisted candidates will be asked to attend a formal interview which will include a test in order to determine suitability for the role.

For an informal chat about the role, please contact Rachel Crompton, Tenancy Services Manager on 0115 917 3548.

Previous applicants need not apply.

Please quote reference No: H52

Closing date:  30^th October 2024

Expected interview date: week commencing 11^th November 2024

View the Job Description(.pdf)(96KB)(OpensInANewWindow)

View the Person Specification(.pdf)(91KB)(OpensInANewWindow)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.