H284 - Home Ownership Officer

Hybrid Working Available

We are looking for an enthusiastic Home Ownership Officer to join our Home Ownership team!

You’ll be responsible for providing an effective and efficient service to our leaseholders and shared owners, and assisting with the administration of low cost affordable housing schemes such as First Homes and Discount Market Sale. You’ll also be dealing with land and boundary issues. This is a proactive role, and you’ll need to be highly organised and able to deal with competing priorities. You’ll also need excellent communication skills.

You’ll excel here if you’re adept at handling enquiries, and you enjoy explaining the breakdown of calculations. You’ll have an eye for detail and be great with people, able to build and maintain positive relationships with a range of stakeholders and use this to advance transactions professionally and sensitively. You’ll be a problem solver who is motivated to unlock obstacles for our residents as well as a passion for delivering excellent customer service, keeping our customers at the heart of what we do. 

Coming from a leasehold, housing management or property sales/lettings background, you’ll have a good awareness of leasehold housing law and regulations, and we’ll expect you to be both literate and numerate.

Key responsibilities include:

• Offering advice and support to customers, assisting them to access all leasehold services and to ensure lease conditions are enforced.
• Being responsible for the administration of all leasehold matters, including applications requiring permissions or consent under lease agreements and responding within set timescales.
• Calculating, collating and despatching service charge invoices and supporting detail on an annual basis or at other times when required. Managing any service charge arrears.
• Providing advice and information to leaseholders about major works consultation, billing and collection.
• Conducting health and safety compliance inspections of leasehold properties.
• Ensuring that formal leasehold consultation process (Section 20) is followed in accordance with the Landlord and Tenant Act and all internal colleagues are aware of the requirements of the Section 20 process.
• Working with external property management agencies to resolve queries.
• Identifying, investigating and resolving queries about Housing-owned land.

What you need to know:

You will need a full UK Driving Licence.

There will be a test before the interview.

For an informal chat, please contact Natalie Amies on 0115 9173935 or via email Natalie.amies@broxtowe.gov.uk.   

Please quote reference No: H284

Closing date:  Sunday 16 March 2025 (midnight)

View the Job Description(.pdf)(131KB)(OpensInANewWindow)

View the Person Specification(.pdf)(227KB)(OpensInANewWindow)

Apply Online (Opens in a New Window)

Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.