H18 Housing Needs Assistant

Broxtowe Borough Council is looking to recruit a Housing Needs Assistant to help deliver and improve its housing services.  As a Housing Needs Assistant, your role will include assessing and reviewing housing applications and awarding a banding priority in accordance with the allocations policy.

Your role includes include daily contact with customers, where you will assist them in accessing our housing register as well as providing advice and guidance on customer applications. You will work flexibly to ensure customer needs are met by delivering services within, the community, at customer homes and within our offices.

You will be responsible for interviewing customers and carrying out detailed assessments of applicants housing needs.

You will be on hand to assist the Lettings Officers to reduce the time it takes to let properties overall, so your ability to work proactively to help coordinate this process is essential.

You will work as part of team with the other Housing Needs assistant and a team of Lettings Officers delivering this service.  The ability to work as part of a team but also to manage your own caseload is important.

You will need to work closely with other departments and agencies to achieve positive results for customers and to improve the quality and sustainability of lettings and tenancies and therefore an ability to communicate with a wide range of audiences and build relationships is important. 

You will need to be able to communicate effectively with customers, both verbally and in writing, some of whom will be suffering difficulties because of their personal circumstances.

We’re looking for an individual who has experience in:

• Experience in working in a housing department
• Experience in working with customers
• Experience in working with vulnerable people

The ideal candidate would be:

• Able to manage their own caseload
• Able to work under pressure
• Have strong communication skills, both verbally and written
• Someone who represents our GREAT values and behaviours

What you need to know:

If you would like to have an informal chat about the role, please contact Louise Gealy on 0115 917 3045.

Please quote reference number H18.

Closing date: Sunday 12 January at Midnight

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.