F163 Income Collection Assistant

We are looking for an  Income Collection Assistant  to join our Income Collection Team. The Income Collection Team are responsible for managing over 4000 tenancies and the Income Collection Assistants provide administrative support to the team.  Working alongside the other members of the team you will assist in the collection of rent whilst providing a high level of support to customers to help them to sustain their tenancies. 

In this role, you will provide a first point of contact for customers so effective communication skills are essential together with the ability to work well in a team. 

Knowledge of Universal Credit and other welfare benefits useful, however the successful candidate will receive the relevant training to enable them to fulfil the role.

You will manage your own caseload of former tenant and garage accounts, following the procedures provided to you.

The ideal candidate will have:

• Welfare benefits knowledge.
• A great track record for providing excellent customer services.
• The ability to work with minimal supervision and keep to tight deadlines.
• Excellent interpersonal skills
• Someone who will represent GREAT values and behaviours
• Ability to learn quickly through training and support from colleagues.

What you need to know:

• This is a permanent role and will be based at our Beeston office along with some home working, although travel throughout Broxtowe Borough will be required.
• Working hours are 22.5 hours per week, working Wednesday to Friday 8.30am – 5pm
• Successfully shortlisted candidates will be asked to attend a formal interview which may include a test in order to determine suitability for the role.
• There will be a requirement to work outside of office hours on occasions.
• Training to help you in the role will be provided
• Travel across the Borough is essential, and mileage will be paid

For an informal chat about the role, please contact Kerry Dytham; Income Collection Manager on 0115 9173216 (Monday – Wednesday) or Joanne Townsend; Income Collection Manager 0115 9173267 (Thursday – Friday).

We Offer

• A generous annual leave entitlement of 28 days plus 8 days bank holidays for full time employees, pro-rated for part time employees.
• Flexible working arrangements
• Access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers

Please quote reference no: F163

Closing date: Monday 20 January 2025

Expected interview date: Monday 03 February & Tuesday 04 February 2025

View the Job Description (.pdf) (117kb) (Opens In a New Window)

View the Person Specification (.pdf) (205kb) (Opens In a New Window)

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Why join us?

The Council has five GREAT values which represent our standards and expectations of how we’ll work.

As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community. 

The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.

Read more about the benefits of working at Broxtowe Borough Council.