- Repairs Responsibilities
Repairs Responsibilities
- Your Responsibilities
- Your Garden
- Council Responsibilities
- Communal Areas
- Repairs Handbook
- Repairs Guidance
Your Responsibilities
The Council is not responsible for all repairs within your home. Your responsibilities are:
| Repairs | Maintenance |
|---|---|
|
Repairing and renewing any alterations that you have installed |
Decorating the inside of your property |
|
Repairing deliberate damage |
Ease of doors over carpets |
|
Repairing damage by a third party - must be reported to the police and a crime number should be obtained |
Re-securing loose handles on external doors |
|
Minor plaster cracks |
Replacing lost keys and changing locks |
|
Repairing or replacing damaged or missing handles on internal doors |
Bleeding radiators |
|
Replacing radiator valve caps |
Resetting central heating time clocks, thermostats, etc. |
|
Repairing or replacing broken/missing plugs or chains |
Carrying out draught proofing |
|
Replacing light bulbs, fluorescent tubes and their starters |
Resetting fuses when blown |
|
Relighting pilot lights on boilers/fires |
Repressurising combination boilers |
|
Unblocking waste pipes, if blockage is caused by food waste or your actions |
Installing and maintaining TV aerials from the aerial to the co-axial box (not communal aerials) |
Important Information:
- If you are elderly or disabled, your responsibilities may be relaxed
- We will carry out repairs on your behalf, but you will be asked to sign a sundry debt form confirming that you are responsible and will pay for works once completed
- You will be sent an invoice for repairs within 4 weeks of repairs taking place
- If you cannot afford repairs, contact our Finance Department, who will be happy to discuss different payment methods with you
Your Garden
We are responsible for any outbuilding or brick built sheds originally provided by us, and the main paths that lead to your front and back doors. We will mark out boundaries and maintain hedges and walls.
Council Responsibilities
We are responsible for repairs to the structure and exterior of your home including drains, guttering and outside pipes, excluding glazing if caused by accidental damage or without a police crime number.
Inside your home we are responsible for water and gas pipes, wiring, heating systems, drainage, power and light fittings, and any items originally provided by us, not items that are your responsibility.
The Council’s repairs and maintenance responsibilities are:
-
Structure/exterior of the property (including drains and gutters)
-
External decoration
-
Space and water heating equipment (if installed by us)
-
Plastering
-
Common Areas
-
Kitchens and Bathrooms
Important Information:
Repairs for the above items will be carried out in accordance with our standard priorities at no cost to you. If, however, repairs are necessary due to vandalism or neglect, you may be charged.
Communal Areas
We look after any communal areas and facilities in our blocks of flats and scheme.
Repairs Handbook
Full details of the Council’s Repairs service, including details of specific Repairs issues such as gas and electricity safety, heating and condensation issues and defining boundaries and responsibilities, can be found in our Repairs Handbook (PDF) (1.37 MB.) (Opens in a New Window) .
Repairs Guidance
There are a number of tutorials that can help you to carry out your responsibilities.
Repressurising a Boiler
Bleeding a Radiator
Frozen Condensate