Modernisation Process

The Process

1. Receive a letter notifying you of the works to take place.
2. For bigger works, you will then receive a visit and an information pack detailing what we need you to do to make the works go as smoothly as possible.
3. Work takes place.
4. Once completed, you will be asked to complete a satisfaction survey so we can improve our processes.
5. All works are guaranteed for 12 months and any faults that may occur will be rectified as soon as possible.

Let Us Know What You Think

We are continually striving for improvement in how we carry out the modernisations.

We would be grateful if you could spare a few moments to complete the Tenant Satisfaction Survey either through the paper copy you’ll receive on completion of the works or by using the online form. (Opens in a New Window) Your comments enable us to evaluate our performance and use your opinions to improve our service delivery.

Code of Practice

We will always:

• Be polite
• Use photo identity cards
• Keep appointments
• Use adequate protective sheets
• Clean up properly and promptly
• Update tenants on progress
• Report any damage
• Return keys where they have been issued
• Stop work if the householder is distressed

We will not:

• Smoke
• Use WC without permission
• Use the home as storage for materials
• Make promises that can't be kept
• Use radios or other audio equipment
• Accept offers of work direct
• Use residents' telephones
• Use residents' electricity

What Happens If Things Don't Go To Plan

The Council is proud of its customer service record and if for any reason you feel it has not complied with this service offer please let us know in the first instance by contacting the relevant officer. Specific literature relating to specific projects will be issued with appropriate contact details.

The office hours are:

8:00 am until 5:00 pm Monday - Thursday

8:00 am until 4:30 pm Fridays