Accessibility Statement

As a Council, we want to make our online information available to all, whatever their needs. This page details the different features we offer to help users with access needs navigate the website. If you have any difficulties or find an area of the website particularly hard to use, please contact the Web Team or complete the Website Feedback Form.

Accessibility statement for broxtowe.gov.uk

This website is run by Broxtowe Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • WCAG 1.4.10 Reflow - overlap between text and images in mobile view
  • WCAG 2.4.3 Focus Order - behind email sign up pop-ups
  • WCAG 2.4.4 Link Purpose (In Context) 4.1.2 Name, Role, Value

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email webteam@broxtowe.gov.uk
  • call 0115 917 3684 / 3825

We’ll consider your request and get back to you in 15 working days.

If you cannot view the map on our ‘contact us’ page, call or email us webteam@broxtowe.gov.uk for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact https://www.broxtowe.gov.uk/about-the-council/contact-us/

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://www.broxtowe.gov.uk/about-the-council/contact-us/. 

Technical information about this website’s accessibility

Broxtowe Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix.

Any new PDFs or Word documents we publish will meet accessibility standards.

Some external applications accessed from our web pages like Broxtowe Maps, Love Broxtowe, the Planning Portal, Civica payments are also not currently accessible, but we will review this when we renew the software.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 14th March 2022. It was last reviewed on 14th March 2022.

This website was last tested on 6 December 2021. The test was carried out by the Government Digital Service.

We used this approach to deciding on a sample of pages to test of 250 pages plus a number of manual and automated testing.

Contact
Web Team
webteam@broxtowe.gov.uk
tel: 0115 917 3684